Comme décrit dans notre Politique de confidentialité, nous recueillons des renseignements personnels à partir de vos interactions avec nous et notre site web, notamment par le biais de témoins (cookies) et de technologies similaires. Nous pouvons également partager ces renseignements personnels avec des tiers, y compris des partenaires publicitaires. Nous le faisons afin de vous présenter sur d’autres sites web des publicités plus pertinentes par rapport à vos intérêts et pour d’autres raisons décrites dans notre politique de confidentialité.

Le partage de renseignements personnels à des fins de publicité ciblée basée sur votre interaction sur différents sites web peut être considéré comme une « vente », un « partage » ou une « publicité ciblée » en vertu de certaines lois sur la protection de la vie privée des États américains. Selon l’endroit où vous vivez, vous pouvez avoir le droit de refuser ces activités. Si vous souhaitez exercer ce droit de refus, veuillez suivre les instructions ci-dessous.

Si vous visitez notre site web avec le signal de préférence de désactivation du contrôle global de la confidentialité activé, selon l’endroit où vous vous trouvez, nous traiterons cela comme une demande de désactivation de l’activité qui peut être considérée comme une « vente » ou un « partage » de renseignements personnels ou d’autres utilisations qui peuvent être considérées comme de la publicité ciblée pour l’appareil et le navigateur que vous avez utilisés pour visiter notre site web.

Frequently asked questions

ORDERS & PAYMENTS

How do I know my order has been placed successfully?

Once your order is complete, you’ll receive an order confirmation by email. Please check your spam or promotions folder if you don’t see it in your inbox.

Can I change or cancel my order?

If you need to change or cancel your order, contact us as soon as possible. We’ll always do our best to help, but once an order has entered processing or has been shipped, changes may no longer be possible.

What payment methods do you accept?

Available payment options are displayed securely at checkout and may vary depending on your location.

Can I use more than one discount code?

Only one discount code can normally be applied per order unless a promotion specifically states otherwise.

How do I receive 10% off my first order?

Join THE XIII HOUSE mailing list using the email sign-up form on our website. Your welcome offer will be sent to the email address you provide.
SHIPPING

Do you offer free shipping?

Yes. Free standard shipping is included with every order.

Do you ship internationally?

We aim to make THE XIII HOUSE available to customers in as many locations as possible. Available shipping destinations will be shown at checkout.

How long will my order take to arrive?

Delivery times depend on your destination and the items in your order. Any available delivery estimates will be shown during checkout or provided with your shipping confirmation.

How can I track my order?

If tracking is available for your shipment, you’ll receive tracking details by email once your order has been dispatched.

Will I have to pay customs duties or import taxes?

International orders may be subject to local customs duties, taxes or import fees depending on the destination country. Where applicable, these charges are determined by local authorities.
RETURNS & EXCHANGES

Can I return an item?

We want you to be happy with what arrives from THE XIII HOUSE. Eligible items can be returned in accordance with our Returns Policy.

Please review the full policy before sending anything back.

What if my order arrives damaged or incorrect?

Contact us as soon as possible and include your order number together with clear photographs of the item and packaging. We’ll review the issue and help find the appropriate solution.

Can every product be returned?

Some items may not be eligible for return for hygiene, safety, personalised-product or other reasons. Please check our Returns Policy for the full conditions.

Do you offer exchanges?

Where possible, we’ll help with an exchange. Availability will depend on the item and current stock.
PRODUCTS & MATERIALS

Are your products handmade?

Our collection includes objects from different makers, suppliers and traditions. Some pieces may be handmade or hand-finished, while others are produced in small or larger batches. Details are included on individual product pages where applicable.

Why does my item look slightly different from the photographs?

Natural materials and handcrafted objects can vary in colour, texture, markings, shape and finish. These differences are part of what makes each piece individual.

Are the crystals in your shop natural?

Product materials and specifications are described on each product page. Because natural stones vary, colour, pattern, transparency and inclusions may differ from one piece to another.

How do I care for my item?

Care depends on the material. As a general rule, keep delicate items away from excessive moisture, heat, chemicals and prolonged direct sunlight. Follow any specific care instructions provided on the product page
RITUAL USE & INTENTION

Do I need experience with rituals, tarot or crystals to shop at THE XIII HOUSE?

Not at all. Our objects can be used by experienced practitioners, curious beginners or simply by people drawn to their symbolism and beauty.

There is no single correct way to create a meaningful ritual.

How do I choose the right object for me?

Start with your intention. Ask yourself what you want to invite, strengthen, explore or protect.

You can also browse our Shop by Intention collections or simply choose the piece you feel naturally drawn to.

Do your products guarantee spiritual, emotional or physical results?

No. Our ritual, symbolic and spiritual products are intended for personal, decorative or reflective use. We do not guarantee specific spiritual, emotional, financial, medical or other outcomes.

Can I give ritual objects as gifts?

Absolutely. Talismans, crystals, tarot decks, candles and other symbolic objects can make deeply personal gifts. Choose according to the intention, symbolism or aesthetic that feels right for the person receiving it.
THE XIII HOUSE

How are products selected for THE XIII HOUSE?

We choose objects for their symbolism, atmosphere, craftsmanship, beauty and ability to bring a sense of intention or wonder into everyday spaces and rituals.

What are “The Rooms”?

The Rooms are our way of organising the world of THE XIII HOUSE.

Each room represents a different category of objects — from talismans and candles to tarot, crystals, books, alchemy and more — so you can explore the House according to what draws you in.

How can I hear about new arrivals?

Join THE XIII HOUSE Inner Circle to receive occasional notes about new arrivals, collections, rituals and objects worth discovering.
STILL HAVE A QUESTION?

We’re here to help.

Contact THE XIII HOUSE →

For questions about an existing order, please include your order number so we can help you more quickly.