✦ QUESTIONS, ANSWERED ✦
Everything you need to know before and after your order. From shipping and returns to product care and ritual use, you’ll find the most common questions answered here.
If you still need help, you can always reach out to us directly.
Once your order is complete, you’ll receive an order confirmation by email. Please check your spam or promotions folder if you don’t see it in your inbox.
If you need to change or cancel your order, contact us as soon as possible. We’ll always do our best to help, but once an order has entered processing or has been shipped, changes may no longer be possible.
Available payment options are displayed securely at checkout and may vary depending on your location.
Only one discount code can normally be applied per order unless a promotion specifically states otherwise.
Join THE XIII HOUSE mailing list using the email sign-up form on our website. Your welcome offer will be sent to the email address you provide.
Yes. Free standard shipping is included with every order.
We aim to make THE XIII HOUSE available to customers in as many locations as possible. Available shipping destinations will be shown at checkout.
Delivery times depend on your destination and the items in your order. Any available delivery estimates will be shown during checkout or provided with your shipping confirmation.
If tracking is available for your shipment, you’ll receive tracking details by email once your order has been dispatched.
International orders may be subject to local customs duties, taxes or import fees depending on the destination country. Where applicable, these charges are determined by local authorities.
We want you to be happy with what arrives from THE XIII HOUSE. Eligible items can be returned in accordance with our Returns Policy.
Please review the full policy before sending anything back.
Contact us as soon as possible and include your order number together with clear photographs of the item and packaging. We’ll review the issue and help find the appropriate solution.
Some items may not be eligible for return for hygiene, safety, personalised-product or other reasons. Please check our Returns Policy for the full conditions.
Where possible, we’ll help with an exchange. Availability will depend on the item and current stock.
Our collection includes objects from different makers, suppliers and traditions. Some pieces may be handmade or hand-finished, while others are produced in small or larger batches. Details are included on individual product pages where applicable.
Natural materials and handcrafted objects can vary in colour, texture, markings, shape and finish. These differences are part of what makes each piece individual.
Product materials and specifications are described on each product page. Because natural stones vary, colour, pattern, transparency and inclusions may differ from one piece to another.
Care depends on the material. As a general rule, keep delicate items away from excessive moisture, heat, chemicals and prolonged direct sunlight. Follow any specific care instructions provided on the product page
Not at all. Our objects can be used by experienced practitioners, curious beginners or simply by people drawn to their symbolism and beauty.
There is no single correct way to create a meaningful ritual.
Start with your intention. Ask yourself what you want to invite, strengthen, explore or protect.
You can also browse our Shop by Intention collections or simply choose the piece you feel naturally drawn to.
No. Our ritual, symbolic and spiritual products are intended for personal, decorative or reflective use. We do not guarantee specific spiritual, emotional, financial, medical or other outcomes.
Absolutely. Talismans, crystals, tarot decks, candles and other symbolic objects can make deeply personal gifts. Choose according to the intention, symbolism or aesthetic that feels right for the person receiving it.
We choose objects for their symbolism, atmosphere, craftsmanship, beauty and ability to bring a sense of intention or wonder into everyday spaces and rituals.
The Rooms are our way of organising the world of THE XIII HOUSE.
Each room represents a different category of objects — from talismans and candles to tarot, crystals, books, alchemy and more — so you can explore the House according to what draws you in.
Join THE XIII HOUSE Inner Circle to receive occasional notes about new arrivals, collections, rituals and objects worth discovering.
We’re here to help.
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For questions about an existing order, please include your order number so we can help you more quickly.